Returns & Exchanges
ALL SALES FINAL – NO REFUNDS for any reason or circumstance.
2. RETURNS & EXCHANGES
We will EXCHANGE only if JEK Collections made a mistake with your order (i.e. received wrong length or texture).
Exchanges are available to customers within 3 days of product delivery. In order to exchange the hair due to a mistake by JEK Collections , the following conditions must be met:
– Product(s) must be returned along with original packaging
– Product(s) must be unused and not damaged.
– Receipt or proof of purchase is required.
To initiate a return, please contact customer service by e-mail at firstname.lastname@example.org. Customers are responsible to pay for their own return shipping.
Returns should be sent to:
1355 Old Courthouse Sq, 1704
Martinsburg, WV 25404
Please field any questions to our customer service department. You may follow up on returns and exchanges in process by contacting them at email@example.com